OK ... Done with MidwayUSA.

Hidalgo

Hidalgo

Well-known member
I'm much more calm and patient in my old age, but I do have a breaking point.

I just ordered several items from Midway. When I picked up the box off the porch (UPS delivery) I heard something odd. Then when I took it inside I realized that the 11# of shot I had ordered was LEAKING FROM THE BOX !!!!!! They just threw everything in the box and then filled it the rest of the way with paper packing. Obviously, Midway either has drunks or drug addicts running their shipping department now.

Not the first time I have had a problem but gave them the benefit of the doubt. But now I'm done. I don't have time for this crap.

And I'm definitely going to contact them and ask them what they plan to do about the situation. If they don't offer a decent resolution, they are going to find out how many places I can post reviews ............
 
I haven’t ordered from them in a long time. I had some issues and their prices seem to be higher than everyone else on most things.
 
Yeah, just file a damage report with their shipping department and they’ll probably ship you out another thing a shot and you can keep the one that poured out. I’ve posted on this a few years ago when I bought the Bear Creek Arsenal uppers in their stampings and they charge another 150 bucks for them. The first two came with a barrel sticking out of the box. They took them out of the Bear Creek arsenal foam boxes. They must’ve used them for something else and were thrifty. They then proceeded to stick them in a big cardboard box and they weren’t even wrapped up! The third replacement got lost in transit. I finally got a fourth one from them. The massive issue I had which confused them and my credit card company is I made the mistake of paying for a second one because I wanted it right before deer season and was in a rush. So the first one got refunded, and I finally had enough with all their BS and sent the second one back just because it gave me a massive headache and I didn’t wanna look at it because of the situation. When it went back, Midway said I already returned it because I sent in the paperwork from the opposite one with it. I disputed my credit card payment, and they told me the same thing and charged me back! I pretty much gave up on the situation and thought I took it in the shorts for 450 bucks until I called a few months later and they told me I had a $450 credit on my account! If I could’ve pulled somebody through the phone there, I’d been in jail! Anyways, they put it back on my debit card instead of my credit card since my card card company back the dispute, and I figured they wouldn’t take the money and put it as a credit on my card so midway put it on my debit card. Half a year for all that. I saw they had a smoking deal on broadheads last year so I figured I’d try them once again the box came step on, and the blades were bent on NAP Ti 2 blade heads. I returned them and they sent me another pack. I mysteriously saw two packs of broadheads the same and in style I bought for 10 bucks cheaper. Buddy ordered them because he was impressed with mine and when he received them it had my paperwork that I shoved inside with the broad heads. lol…slimy batards! I have zero faith in Midway USA. They’re shipping department has no clue of what they’re doing and I’ve had several conversations with customer service on how poorly it was packed with sending photographs and asked them if they wanted to employ me so I can show them how to properly pack items. Apparently it went in one year and the other and they don’t care the only thing they’re therefore is to take your money. Too bad I’ve got birthday pricing for another couple of days and those broadheads are from 40 bucks down to 28 again. I think I paid 22 or 24 bucks for them last year without my pricing. They didn’t even email me to tell me I had birthday pricing. I just went on their website the other day and it popped up so whoever runs there Web stuff doesn’t have a clue what’s going on either.
 
They don’t care. They’ll ask you how much you think is missing and they’ll credit you that much money to your midway account or send you the amount you’re missing. Most orders I received from them had busted open merchandise inside their weak packaging attempts. It’s been going on for years. Obviously in their minds the merchandise is less valuable than some packing peanuts.
 
Well my Ruger Rosewood grips I ordered from midway showed today. Both halves inside to inside in a plastic bag…in a bubble wrap envelope just like last time. Can’t believe they made it in good shape this time. I remberember the last same set of grips i ordered the screw slot was 90% filled in. Good to go this time thank god.
 
DeereGreen said:
I’m about to put them on the last resort list as well.
I started ordering reloading supplies from them close to 40 year ago. Free shipping on everything and it was on your doorstep in 2-3 days. The best shipping at the time bar none.
Fast forward 40 years ,and their shipping is one of the worst.
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The straw that broke the back for me was back when gunsmithing I ordered a number of AR parts for a customer. Little by little I kept getting messages one at a time saying “ no longer available”. Maybe two months later I get a 99 cent gas tube pin with $10 shipping, they blamed me for not telling them “cheapest way”. I asked them something to the effect “how did they expect me, a dealer to charge my customer enough to come out on this” but no response
 
parson said:
The straw that broke the back for me was back when gunsmithing I ordered a number of AR parts for a customer. Little by little I kept getting messages one at a time saying “ no longer available”. Maybe two months later I get a 99 cent gas tube pin with $10 shipping, they blamed me for not telling them “cheapest way”. I asked them something to the effect “how did they expect me, a dealer to charge my customer enough to come out on this” but no response
Click to expand...
I‘ve unfortunately figured out that USPS is another culprit in the shipping problems everywhere. I’ve put them on the last resort list as well.
They are usually the cheapest option for a reason. Good ain’t cheap, and cheap ain’t good.
 
DeereGreen said:
I‘ve unfortunately figured out that USPS is another culprit in the shipping problems everywhere. I’ve put them on the last resort list as well.
They are usually the cheapest option for a reason. Good ain’t cheap, and cheap ain’t good.
Click to expand...
If you box it up in one of USPS flat rate boxes with $100 insurance what even is inside has a pretty good chance of making it to its destination with little to no damage. I’ve learned over the years after many damaged items sent and received if I put clear package tape over the top of a usps flat rate box and then tape whatever item that im shipping to the inside of the box after I bubble wrap it or put it into a Bubble wrap package it has a pretty good chance of it not getting damage by usps. If not, at least I can do $100 insurance claim they give you with the flat rate boxes when you ship it now. It takes a while, but you get paid out. Here’s an item. I received yesterday from Ruger through USPS. Looks like a truck ran over it and you can see the grip frame is chipped or dinged where it screws to the frame. Ruger put it in bubble wrap envelope. IMO it depends on how you package it. The problem is most companies are trying to save every dime they can, and skimp on packaging and don’t want to pay the extra shipping on a box. I would Assume these companies have to hire an extra person just to do all the damage claims. Needless to say, Ruger, sending me another lower grip frame. If the next one comes damaged, I’m just gonna send my brand new pistol. I bought last week back into them and let them repair it directly and hopefully it doesn’t come damaged on the way back. You can see the backside of the bubble wrap envelope. They sent it in with all the holes poked in it and how dirty it is. USPS always tries to blame their mail system “conveyor belts” for the damage. Apparently it’s similar to the ones that damage your luggage at the airport. Apparently they have to dump the mail on it to sort it instead of walking in with it in hand sorting it. You can see all the holes poked in the envelope and it was super dirty like it got rubbed on the ground or somebody stepped on it several times.
 
They stopped guaranteeing their “two day delivery“ flat rate boxes to be there within two days about five or six years ago, if not longer. I definitely don’t use them towards Christmas time anymore unless I just wanna make a bunch of insurance claims.
I’ve traded a bunch of Cast Boolits along with lead pewter ignots over the last couple of years for jacketed bullets or just to sell outright. They’re pretty good for that as long as I package it up as I describe. they let you package up to 70 pounds in those flat rate boxes so even the little small flat rate boxes I’ve had 20 or 25 pounds in. You really can’t damage that stuff unless it breaks out of the box and that’s why I tape the outside completely sometimes twice in the inside. I also tape the package to the box. Never had one come open yet or get damaged… knock on wood. A lot of the return ones get damaged though cause who’s ever packing them. Just put jacket projectiles loose and not wrapped up inside. for some reason, those boxes always get squished and damaged with loose projectiles making it out the side. it always seems like the postman or lady goes way out of their way to try and damage what’s inside especially when they know what’s in it.
 
At least now it seems that they have tracking on just about everything other than envelopes automatically. When I go down to the post office either that or they just put me on the elevator and don’t tell me they’re charging me for it. That way at least they can track it and get on their rear ends when something gets held up or lost. I’ve sent multiple boxes out on the same days and sometimes it takes two weeks for one box to get to the same destination and the other box got there within two days. Pretty ridiculous.
 
They may not guarantee 2 day delivery, but that is still the "expected". And during most of the year, probably accurate. There are exceptions in the country and seems to be hub related. Chicago hub, Seattle area has been slow for me. LA has "issues" also. My local po always has employment sign up, think it's 21.00/hr to start now.
 
Around here, UPS and USPS do a fine job. FedEx is terrible, anything in a box will say out for delivery but then get delayed for several days, but bubble envelopes are delivered on time. Only time I've had anything damaged was poor packaging by Brownells and they shipped a new product asap.
 
I just recieved 2 S&W model 39 mags and they were in promag plastic bags. Both floor plates on the mags were 1/4 longer than the original which stuck out at the bottom of the grip, and one of the mags was poorly made that the floor plate keeps sliding off the bottom of the magazine. I can’t believe that midway would sell this junk!!
 
Correct me if I am wrong, didn't they post up when they went automated on picking orders, packing and shipping? Seems I recall this.

I have 3 stories and all ended successfully after a period of time.

First, they put Lapua 7mm-08 brass on cheap, two 100 pieces boxes were about $110 - $115 shipped, lost, found, lost and ultimately reshipped. Almost 3 months later, the first 2 boxes showed and they said all good.

2nd was an ARCA plate and a bunch of S&W M&P branded X-Grip adapters, order was delivered, opened, everything was accounted for, few hours later, knock, knock, second delivery of exactly what was delivered earlier that day.

3rd was a birthday discount order, magazines for a S&W Shield, I ordered two eight round mags, I received shipping and then nothing. This happened 3 times, they would make it to the delivery hub, then nothing. They finally agreed to ship using a different carrier, didn't, so now the local shipping hub has 12 8rd mags floating around. I called to cancel the order, let the CS rep talk me into agreeing for one last chance. They shipped using UPS or FedEx with the final delivery by the USPS, same dead hole as the first 4. Well, apparently it kicked a clog out, because all 5 packages were delivered to me the same day, only late by nearly 11 weeks.

I have had plenty of boxes arrive looking like they were drug behind the delivery vehicle from Missouri to Texas, they all eventually made it.

Uncle Larry does do alot for our sport and rights, but there is definitely a disconnect from the top down to the shipping department somewhere. Most likely has to do with automation, volume and the "person or persons" finalizing the orders before shipment.

It is beyond frustrating and there are plenty of places willing to fill the void and finding them is a fingertip away.
 
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