My experience has been if they can't fix it, they will offer to replace with anything for 60% off their listed price. Their listed prices are usually a bit over retail, but you can usually upgrade for what works out to be half price of a new one. This has always been a no questions asked deal from them.) they probably ( if you lucky ) just replace with something low-end model like a 3-9 X w/1" tube 200-$ scope maybe ?